Karpatské námestie 7770/10A, 831 06 Bratislava-Rača
IČO: 56 432 976
Support & Care
Your site, always
Your site, always
at its best.
Websites and applications need ongoing care — security patches, dependency updates, performance monitoring, and the occasional content change. Our Support & Care Plans give you a dedicated team that handles all of that, so you can focus on your business.
99.9%
Uptime target — we monitor 24/7 and respond before your users notice
< 4h
Response time for critical issues on Pro plan (business hours on Starter)
Monthly
Detailed report covering uptime, performance, updates applied, and tasks completed
Plans
Pick your level of cover
All plans run month-to-month with no long-term lock-in. Upgrade, downgrade, or cancel anytime.
01
Starter
€149 / mo
Essential maintenance for small websites that need to stay online, updated, and secure.
- Monthly CMS & plugin updates
- Weekly automated uptime monitoring
- Monthly security scan
- 2h developer time included
- Monthly report
- Email support (48h response)
02
Growth
€349 / mo
Proactive care for growing businesses — performance monitoring, content updates, and faster support.
- All Starter features
- Daily uptime & performance monitoring
- Core Web Vitals tracking
- 6h developer time included
- Content & copy updates
- Priority support (8h response)
03
Pro
€749 / mo
Full-coverage support for critical applications — SLAs, proactive optimisation, and direct developer access.
- All Growth features
- 24/7 critical incident response
- 15h developer time included
- Quarterly strategy review
- Staging environment management
- Dedicated Slack channel (4h SLA)
Every plan includes the essentials
01
Uptime Monitoring
Automated checks every 5 minutes. Instant alert if your site goes down — we investigate before you even notice.
02
Security Patches
Framework, CMS, and dependency updates applied and tested in staging before going live. No surprise breaking changes.
03
Monthly Reports
Clear summary of uptime, performance scores, tasks completed, and developer hours used. Delivered on the 1st of each month.
04
Backup Management
Daily automated backups with 30-day retention. Full restore available within 2 hours on Growth and Pro plans.
05
SSL Management
Automatic SSL certificate renewal and HTTPS enforcement. We handle the "Your connection is not secure" nightmare proactively.
06
Developer Access
Included developer hours mean small changes, text updates, and fixes don't require a new quote — just a message to us.
Support & Care
Not sure which plan fits?
Tell us about your site — the platform, traffic levels, and how often you need updates. We'll recommend the right plan or build a custom scope.
Kontakt
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